A new stage of digital transformation is beginning: AI systems are being integrated into everyday processes across public institutions. Experts estimate that document processing time will drop by 40%.

What it means for citizens

Citizens will get a virtual assistant on the national portal, answering questions 24/7 within seconds. The system understands Georgian and shows application status in real time.

“Technology does not replace people — it replaces queues. Officials remain focused on complex, high-stakes decisions,” the project lead said.

The next phase adds automated notifications and multilingual support, with a full rollout planned over two years.